The greeting in a letter, such Dear Mrs. Smith, is called the:: Salutation. After the body of the letter, you include a statement such as Sincerely or Regards. This is called the:: Complimentary Close. Business Letters are written in Block Style, which means:: . After the closing comes the ________ in a business letter: signature. The salutation of a letter and the greeting are the same: True. The first address at the top is called: Return address. In a formal letter, the phrase "Regards" is part of:: complimentary close. The second address at the top is called: Inside address. A keying style for a letter or memo in which all the text is aligned at the left margin: Block Style. A personal business letter is sent from whom to whom: An individual to a business