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Phases about buy things.

Contact between a customer and a salesperson is known as _________________: Personal Selling. Identify the following as a rational or emotional customer buying motive.  Purchasing a luxury vehicle versus a general vehicle because of the brand name: Emotional. True or false:  The sales process consists of 7 steps: True. True or False:  Customer Needs Selling is selling additional items which ultimately save time, money, or make the original purchase more enjoyable: False. Which of the following is a type of customer buying motive: Both. True or False:  Gaining repeat business is not one of the goals of selling: False. Which of the following are welcome parts of the selling and closing process: All of the above. What is cold canvassing: Selecting potential customers at random. Identify the following as a rational or emotional customer buying motive.Purchasing a brand of dog food because it is known for its nutrients and health benefits: Rational. True or False:  the time available in making a decision is not an important part of the consumer decision making process: False. What is telemarketing: Selling over the phone. Extensive decision making is based on : Little or no previous experience with the product. Why is it important to find out whether a person has the authority to purchase: All of the above

Desires for things that we may or many not actually require: Wants. Something that is required for survival: Needs. Desires for such things as sports equipment, cars, haircuts, etc. That you will need to spend money on: Economic Wants. Wants that can be satisfied without spending money: Noneconomic Wants. Items that you spend money on that must be a physical object, must be useful, and must be scarce: Economic Good. Productive act that satisfy economic wants: Economic Service. A thing that is perceptible by touch: Tangible. There is not enough of it so that anyone and everyone can freely have as much as they want: Scarce. People who use goods and services: Consumers. Finding out exactly what consumers want: Market Rearch. The People who make or provide goods and services: Producer. These products are used in the operation of a business but are not used in the actual production of a good or service. i.e. computers, forklifts, telephones: Equipment. These products are constantly being purchased and used up in the operation of a business: Supplies. the basic material from which a product is made: Raw Materials. Items purchased quickly and without much thought or effort: Convenience Products. Items such as bread and milk: Staple Items. Items such as candy bars at the checkout counter: Impulse Items. Items with special or unique characteristics that consumers are willing to exert special efforts to obtain: Specialty Products. Items bought out of adversity instead of desire: Unsought Products. These items become part of a finished product after they have been processed: Materials. These items become part of a finished product, but do not need any additional processing. Examples include bolts, screws, and tires: Parts

What is used to protect personal details when shopping online: Encryption Software. Which of the following are features of online auctions : Bidders can search for items they want. Selling goods and services online is more commonly known as …: ecommerce. Benefits of online auctions includeA large number of sellers in competition which drives _______ prices: Down. Which of the following online service is classed as Communication: Facebook. Which of the following online service is classed as Government: Tax Return Service. Which of the following online service is classed as Commerce: Lloyds Bank. If you were using Skype what service would you be using: Communication. If you were paying your council tax online. Which service would you be using: Government. If you were using national rail to check your train is on time, what service would you be using: . If you took part in an online conference which service would you be using: Communication. If you were at the airport checking your flight times, what service would you be using: