Test your understanding around technical customer services with Internet data, wifi issues, network issues and others.

If cutomer is getting the minimum internet speed that we are commiting in 3G or 4G coverage what would be the course of action

Apologize to the customer for the inconvenience and offer a potential resolution

Guide the customer politely that it is the minimum spedd we offer in your coverage area and on cutomer insisit do not generate the complaint

Guide the customer politely that it is the minimum spedd we offer in your coverage area

Guide the customer politely that it is the minimum spedd we offer in your coverage area and on cutomer insisit generate the complaint

apology first and ask to call us back with the available PC or Laptop

apology first and ask to open Web UI on mobile phone

provide alternative ways to access the Web UI

check the internet connection and troubleshoot any issues

In 3G 4G data complaints we should not probe  

What would be the reedy if customer is getting low Wifi signals issue

Reboot the router and call back to helpline

Cate complaint of weak wifi signals as it is a network related issue

Do not cate complaint of weak wifi signals as it is not a network related issue

In Data events the APN is constantly showing as "ZongMMS" or "ZongWAP" and also there is a fluctuation of 2G 3G 4G

Genrate connectivity complaint without asking anything to customer

We would only confirm profile Name and APN and generate the data complaint

Ask customer to restart the mobile and check again

We would only confirm profile Name and APN and ask customer to correct it

In 4G technology if there is a fluctuation and we have to generate complaint we should select

Can customer avail conference call facility while using Monthly super offer

Can customer use Off Net free resources while calling on UAN 

I need to pay additional charges for Golootlo subscription in Monthly Pro max

Customer can activate Monthly supreme plus through

Is there any multiple subscription of supreme plus

MDM offwer will directy activated once command is dialed

before generating an OIQ on cutomer request checklist is

Balance save service
CRBT
Advance load
suspend services

Calling Cli
Balance save service
CRBT
Advance load
suspend services

Quiz 3 CMPak

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