Contact between a customer and a salesperson is known as _________________: Personal Selling. Identify the following as a rational or emotional customer buying motive. Purchasing a luxury vehicle versus a general vehicle because of the brand name: Emotional. True or false: The sales process consists of 7 steps: True. True or False: Customer Needs Selling is selling additional items which ultimately save time, money, or make the original purchase more enjoyable: False. Which of the following is a type of customer buying motive: Both. True or False: Gaining repeat business is not one of the goals of selling: False. Which of the following are welcome parts of the selling and closing process: All of the above. What is cold canvassing: Selecting potential customers at random. Identify the following as a rational or emotional customer buying motive.Purchasing a brand of dog food because it is known for its nutrients and health benefits: Rational. True or False: the time available in making a decision is not an important part of the consumer decision making process: False. What is telemarketing: Selling over the phone. Extensive decision making is based on : Little or no previous experience with the product. Why is it important to find out whether a person has the authority to purchase: All of the above