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What is used to protect personal details when shopping online: Encryption Software. Which of the following are features of online auctions : Bidders can search for items they want. Selling goods and services online is more commonly known as …: ecommerce. Benefits of online auctions includeA large number of sellers in competition which drives _______ prices: Down. Which of the following online service is classed as Communication: Facebook. Which of the following online service is classed as Government: Tax Return Service. Which of the following online service is classed as Commerce: Lloyds Bank. If you were using Skype what service would you be using: Communication. If you were paying your council tax online. Which service would you be using: Government. If you were using national rail to check your train is on time, what service would you be using: . If you took part in an online conference which service would you be using: Communication. If you were at the airport checking your flight times, what service would you be using:

Contact between a customer and a salesperson is known as _________________: Personal Selling. Identify the following as a rational or emotional customer buying motive.  Purchasing a luxury vehicle versus a general vehicle because of the brand name: Emotional. True or false:  The sales process consists of 7 steps: True. True or False:  Customer Needs Selling is selling additional items which ultimately save time, money, or make the original purchase more enjoyable: False. Which of the following is a type of customer buying motive: Both. True or False:  Gaining repeat business is not one of the goals of selling: False. Which of the following are welcome parts of the selling and closing process: All of the above. What is cold canvassing: Selecting potential customers at random. Identify the following as a rational or emotional customer buying motive.Purchasing a brand of dog food because it is known for its nutrients and health benefits: Rational. True or False:  the time available in making a decision is not an important part of the consumer decision making process: False. What is telemarketing: Selling over the phone. Extensive decision making is based on : Little or no previous experience with the product. Why is it important to find out whether a person has the authority to purchase: All of the above